Zero Hash incident
Intermittent Delays on Processing Crypto Withdrawals
Resolved after 5 hours 41 minutes, on October 23, 2025.
This incident has now been resolved. Old withdrawals are now confirming on-chain. Thank you again for your patience.
Update timeline
- investigating Oct 23, 2025, 01:30 AM UTC
We have noticed an increased in delay of processing crypto withdrawals. Our team is currently investigating the issue. Apologies for the inconvenience.
- investigating Oct 23, 2025, 02:23 AM UTC
Update: We are looking at a probable cause of this issue of delayed withdrawals. Investigation is still in progress. We will keep you updated on any improvements.
- monitoring Oct 23, 2025, 02:33 AM UTC
We have identified the root cause and a fix was deployed in production environment. Improvements are now being seen for the delayed transactions. We will keep monitoring until all transactions are out on-chain. Thank you and appreciate you patience here.
- monitoring Oct 23, 2025, 06:04 AM UTC
Update: Crypto withdrawals should be back on processing as usual. We are now processing old transactions that are not still confirming on-chain. We will keep you posted once all transactions are confirmed on-chain. Thank you and we appreciate your patience.
- resolved Oct 23, 2025, 07:11 AM UTC
This incident has now been resolved. Old withdrawals are now confirming on-chain. Thank you again for your patience.
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