Zero Hash incident

Confirmation Emails Temporarily Unavailable

Resolved after 1 hour 14 minutes, affecting Secondary Portal, on October 27, 2025.

identified Oct 27, 2025, 11:50 AM UTC

The issue has been identified and we are working to resolve.

Started
Oct 27, 2025, 10:44 AM UTC
Resolved
Oct 27, 2025, 11:59 AM UTC
Duration
1h 14m
Detected by Pingoru
Oct 27, 2025, 10:44 AM UTC

Affected components

Secondary Portal

Update timeline

  1. investigating Oct 27, 2025, 10:44 AM UTC

    We are currently experiencing an issue with our email service. This is preventing some confirmation emails and reports from being sent. Please note that all transactions are still being processed normally - the issue only affects email notifications.

  2. identified Oct 27, 2025, 11:50 AM UTC

    The issue has been identified and we are working to resolve.

  3. resolved Oct 27, 2025, 11:59 AM UTC

    This issue has been resolved.

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