Zero Hash incident

Intermittent Delays Processing Settlements and Withdrawals

Resolved after 38 minutes, affecting DEPOSIT & WITHDRAWAL, on December 24, 2025.

monitoring Dec 24, 2025, 06:54 PM UTC

We have restarted impacted services and have seen settlements and withdrawals functioning as expected. We will continue to monitor the situation.

Started: Dec 24, 2025, 06:42 PM UTC
Resolved: Dec 24, 2025, 07:21 PM UTC
Duration: 38m
Detected by Pingoru: Dec 24, 2025, 06:42 PM UTC

Affected components

DEPOSIT & WITHDRAWAL

Update timeline

investigating Dec 24, 2025, 06:42 PM UTC

We have noticed a delay in processing settlements and withdrawals. Our team is aware of the issue and are actively investigating the situation. Transactions will be confirmed on-chain automatically following issue resolution.
monitoring Dec 24, 2025, 06:54 PM UTC

We have restarted impacted services and have seen settlements and withdrawals functioning as expected. We will continue to monitor the situation.
resolved Dec 24, 2025, 07:21 PM UTC

This incident has been resolved.

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