Resolved after 4 hours 28 minutes, affecting TRADING and DEPOSIT & WITHDRAWAL, on January 12, 2026.
The incident is now resolved. All delayed withdrawals are now confirmed on-chain. Thank you for your patience.
Affected components
TRADINGDEPOSIT & WITHDRAWAL
Update timeline
- identified Jan 12, 2026, 09:08 PM UTC
Please be advised that we are aware of ongoing delay in processing settlements and withdrawals. We have identified the issue and our team is now working to resolve this issue.
- resolved Jan 13, 2026, 01:37 AM UTC
The incident is now resolved. All delayed withdrawals are now confirmed on-chain. Thank you for your patience.
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