Resolved after 2 hours 12 minutes, affecting Outbound Calls and Voice and 1 more, on September 1, 2026.
Our telephony provider has confirmed full recovery and both the Sales Voice features and Voice product should be fully operational once again. We do apologize for the interruption.
Affected components
Update timeline
- resolved Sep 01, 2026, 05:23 PM UTC
We are aware of an issue in the Voice product impacting inbound calls, outbound calls as well as call functions such as putting a call on hold. We will provide updates as soon as they are available.
- resolved Sep 01, 2026, 05:35 PM UTC
Our teams are currently working with our telephony provider to restore all functionality within the Voice product. We will continue to provide updates with any new information. Thank you for your patience.
- resolved Sep 01, 2026, 05:56 PM UTC
We have increased the scope of this incident to include the impact to the Sales product with similar Voice product behavior Calls and Call functions may be impacted. Our telephony provider have now indicated to us that they are now monitoring recovery, and we see similar recovery in our own observability tools. We will provide an update when we are confident the issue is fully resolved.
- resolved Sep 01, 2026, 06:26 PM UTC
Our telephony provider has confirmed full recovery and both the Sales Voice features and Voice product should be fully operational once again. We do apologize for the interruption.
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