Zendesk incident

Third-Party Apps Experiencing Errors and Timeouts

Resolved after 1 hour 42 minutes, affecting Apps and Support and 1 more, on August 19, 2026.

resolved Aug 19, 2026, 08:33 AM UTC

We’re happy to report that the issue affecting third-party app functionality has been fully resolved and service has been restored. We appreciate your understanding and cooperation throughout this incident.

Started
Aug 19, 2026, 06:27 AM UTC
Resolved
Aug 19, 2026, 08:09 AM UTC
Duration
1h 42m
Detected by Pingoru
Aug 19, 2026, 06:27 AM UTC

Affected components

AppsSupportApps Marketplace

Update timeline

  1. resolved Aug 19, 2026, 08:00 AM UTC

    We’re investigating an issue affecting third-party app functionality, where some customers may be unable to use certain apps or may encounter errors and timeouts. Our teams have observed that service is now operating normally. Please refresh your browser and check whether the issue has been resolved on your end.Thank you for your patience as we worked through this.

  2. resolved Aug 19, 2026, 08:33 AM UTC

    We’re happy to report that the issue affecting third-party app functionality has been fully resolved and service has been restored. We appreciate your understanding and cooperation throughout this incident.

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