Resolved after 15 days 3 hours, affecting Email and Support, on July 23, 2026.
We are happy to report that the issue affecting outbound email retries in our Exchange connector has been resolved, and the backfill for affected emails has been initiated. Any missed retried emails during the window of impact should be processed shortly, and appear as expected. Thank you for your patience during our investigation.
Affected components
Update timeline
- resolved Aug 07, 2026, 10:40 AM UTC
We're aware of an issue affecting email retries in our Exchange connector. Our engineering team is currently investigating and working on a resolution. We'll provide updates as soon as we have more information.
- resolved Aug 07, 2026, 03:06 PM UTC
We are happy to report that the issue affecting outbound email retries in our Exchange connector has been resolved, and the backfill for affected emails has been initiated. Any missed retried emails during the window of impact should be processed shortly, and appear as expected. Thank you for your patience during our investigation.
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