Zendesk incident
Customers in pod 17 have been unable to access Zendesk Product
Resolved after 22 minutes, affecting Support and Agent Experience, on August 3, 2026.
We are pleased to confirm that our engineering team has verified recovery of the Zendesk Support platform. Service is now fully restored and operating normally. We will continue to closely monitor the situation and will provide an update if any issues emerge. Thank you for your patience during this incident, and we apologize for the disruption you experienced.
Affected components
Update timeline
- resolved Aug 03, 2026, 11:50 AM UTC
We are pleased to confirm that our engineering team has verified recovery of the Zendesk Support platform. Service is now fully restored and operating normally. We will continue to closely monitor the situation and will provide an update if any issues emerge. Thank you for your patience during this incident, and we apologize for the disruption you experienced.
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