Zello incident

Potential increase in latency for EU customers

Resolved after 11 days 13 hours, affecting Messaging Service, on May 7, 2026.

identified May 07, 2026, 08:14 AM UTC

We have shifted traffic to a disaster recovery environment for EU users due to a disruption in our EU datacenter. Message latency may increase for some users. We are working with our cloud provider on a resolution.

Started
May 07, 2026, 08:14 AM UTC
Resolved
May 18, 2026, 09:53 PM UTC
Duration
11d 13h
Detected by Pingoru
May 07, 2026, 08:14 AM UTC

Affected components

Messaging Service

Update timeline

  1. identified May 07, 2026, 08:14 AM UTC

    We have shifted traffic to a disaster recovery environment for EU users due to a disruption in our EU datacenter. Message latency may increase for some users. We are working with our cloud provider on a resolution.

  2. resolved May 18, 2026, 09:53 PM UTC

    Traffic has been moved back to our primary environment.

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