Resolved after 6 hours 26 minutes, affecting Document AI, on October 1, 2026.
All remaining queued documents have now been processed. We apologize for the disruption and any inconvenience caused.
Affected components
Update timeline
- identified Oct 01, 2026, 10:02 AM UTC
Due to an ongoing outage at our cloud services provider, some accounts may experience delays in document processing. While the provider is actively working to resolve the issue, we are moving affected accounts to alternative systems.
- identified Oct 01, 2026, 10:56 AM UTC
Changes are being deployed to bring alternative resources and processing paths into use. Newly submitted documents should start processing normally shortly.
- monitoring Oct 01, 2026, 12:26 PM UTC
Additional capacity has been deployed, and new documents are now processing normally. Documents that may have remained queued during the outage are being processed.
- resolved Oct 01, 2026, 04:01 PM UTC
All remaining queued documents have now been processed. We apologize for the disruption and any inconvenience caused.
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