Resolved after 23 minutes, affecting Agents, on May 1, 2026.
No additional customer reports have been received during the monitoring period. The incident is ready to be closed.
Affected components
Update timeline
- monitoring May 01, 2026, 07:51 AM UTC
At approximately 4:45 AM UTC we experienced degraded performance affecting agents web search and chatbot website knowledge-source syncing due to an outage at our third-party provider, Firecrawl. Firecrawl has recovered and our services are operating normally again. Most affected runs recovered automatically, but a subset of agent runs may have failed during the incident window—customers can check their Activity and retry failed runs if needed. We’re continuing to monitor for any residual errors and will provide an update before closing.
- resolved May 01, 2026, 08:15 AM UTC
No additional customer reports have been received during the monitoring period. The incident is ready to be closed.
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