Zapier incident
Zapier Agents - Adding a knowledge source modal is stuck on a loading spinner
Resolved after 1 hour 24 minutes, affecting Agents, on April 2, 2026.
We’ve resolved an issue where adding certain knowledge sources in Zapier Agents could get stuck on a loading spinner. A fix has been deployed to production and verified. If you’re still seeing the issue, please refresh and try again, or contact Support at https://zapier.com/app/get-help
Affected components
Update timeline
- investigating Apr 02, 2026, 10:32 AM UTC
Selecting certain apps as a knowledge source in Zapier Agents causes the modal to hang indefinitely with a loading spinner, blocking users from adding those sources. Current Impact: Customers are unable to add certain knowledge sources in Zapier Agents, as the modal gets stuck on a loading spinner.
- monitoring Apr 02, 2026, 10:49 AM UTC
Root cause identified. We'll be reverting a recent deployment. Which should fix the issue.
- identified Apr 02, 2026, 11:10 AM UTC
Root cause identified. We'll be reverting a recent deployment. Which should fix the issue. (Edited to reflect the correct current status)
- resolved Apr 02, 2026, 11:57 AM UTC
We’ve resolved an issue where adding certain knowledge sources in Zapier Agents could get stuck on a loading spinner. A fix has been deployed to production and verified. If you’re still seeing the issue, please refresh and try again, or contact Support at https://zapier.com/app/get-help
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