Resolved after 7 hours 49 minutes, affecting Agents and Canvas, on April 20, 2026.
We confirm that the fix deployed has resolved the issue with Agents and Canvas, and both are functioning correctly. All Agent workflow executions that were stuck on 'In Progress' status during this incident have been replayed. If you are experiencing any issues with Zapier Agents or Canvas, please contact our support team through this link: https://zapier.com/app/get-help
Affected components
Update timeline
- investigating Apr 20, 2026, 09:11 PM UTC
agents.zapier.com "agents.zapier.com": http://agents.zapier.com is down and not responding. The websites are inaccessible for all users. We are looking into the cause of this issue and will update this status as soon as possible.
- investigating Apr 20, 2026, 09:20 PM UTC
agents.zapier.com: http://agents.zapier.com/ is down and not responding. The websites are inaccessible for all users. Canvas is also not loading for users. With that said, Agent jobs appear to still be functioning as normal We are looking into the cause of this issue and will update this status as soon as possible.
- monitoring Apr 20, 2026, 09:46 PM UTC
We have deployed a fix, and both Agents and Canvas appears to now be loading and working as they should be. We are now monitoring these changes, and will update this status once this issue is fully resolved
- resolved Apr 21, 2026, 05:01 AM UTC
We confirm that the fix deployed has resolved the issue with Agents and Canvas, and both are functioning correctly. All Agent workflow executions that were stuck on 'In Progress' status during this incident have been replayed. If you are experiencing any issues with Zapier Agents or Canvas, please contact our support team through this link: https://zapier.com/app/get-help
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