Resolved after 1 day 22 hours, affecting Admin and Admin and 1 more, on April 16, 2025.
The incident has been resolved. Note: We are currently backfilling the lag and expect to complete it within the next 6 hours We apologize for the inconvenience caused. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
Affected components
Update timeline
- monitoring Apr 16, 2025, 08:34 AM UTC
Incident Update: R&D team has implemented a fix for the issues outlined below and we are currently monitoring the systems to ensure the issue does not recur. Yotpo Loyalty: -Merchants were unable to access the Yotpo L&R admin. -API might not be working Yotpo Reviews: -The “On-site Widgets” section in the Reviews admin was inaccessible. Incident Timeframes (UTC): Start: 11:00 PM End: 1:48 AM Start: 2:00 PM End: 2:40 PM Start: 4:45 PM End: 5:15 PM We sincerely apologize for any inconvenience this may have caused. If you have any questions or concerns, please don’t hesitate to reach out via live chat or by submitting a support case. The Yotpo Support Team
- monitoring Apr 16, 2025, 04:15 PM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 16, 2025, 08:50 PM UTC
Incident Update: We want to keep you informed about an ongoing issue that our R&D team is actively working to resolve. At the moment, the following functionalities may be impacted: 1. Updates from Shopify (e.g. tags, emails) 2. Opt-in/opt-out customer flows 3. VIP tiers, including: - Adding customers to a tier - Rewarding tier entry - Syncing VIP tier tags with your platform 4. Syncs with ESPs (customer updates & events) 5. Birthday and anniversary rewards 6. Data reset actions 7. Rewards for reviews Our team is prioritizing the most critical areas first—specifically Shopify updates, opt-in flows, and VIP tier functionality. We appreciate your patience and will continue to share updates as we make progress. Thank you for bearing with us!
- resolved Apr 18, 2025, 07:00 AM UTC
The incident has been resolved. Note: We are currently backfilling the lag and expect to complete it within the next 6 hours We apologize for the inconvenience caused. If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case. The Yotpo Support Team
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