Yotpo incident

Lacking Loyalty Admin Navigations

Resolved after 19 hours 25 minutes, affecting Yotpo Admin and Admin, on August 26, 2025.

monitoring Aug 27, 2025, 02:29 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 26, 2025, 11:25 AM UTC
Resolved
Aug 27, 2025, 06:50 AM UTC
Duration
19h 25m
Detected by Pingoru
Aug 26, 2025, 11:25 AM UTC

Affected components

Yotpo AdminAdmin

Update timeline

  1. investigating Aug 26, 2025, 11:25 AM UTC

    Navigations are missing when accessing Loyalty Admin, impacting their ability to properly use the platform. The issue might happen only when moving between products (Loyalty\Reviews). Workaround: Clearing the cache should remedy the issue as a temporary solution

  2. identified Aug 26, 2025, 11:25 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 27, 2025, 02:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 27, 2025, 06:50 AM UTC

    This incident has been resolved.

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