Resolved after 8 hours 11 minutes, affecting Microsoft 365 for Jira, on January 31, 2025.
A fix has been implemented and we are monitoring our error logs. The problem originated from a changed service on Atlassian Cloud side, where a security certificate was returned with a different mime-type since early morning on the 31th of January, causing our security validation to fail.
Affected components
Update timeline
- investigating Jan 31, 2025, 11:41 AM UTC
We are currently investigating an issue that our apps cannot be installed from the Atlassian Marketplace.
- identified Jan 31, 2025, 12:17 PM UTC
We have identified the issue and a fix will be rolling out shortly.
- monitoring Jan 31, 2025, 01:46 PM UTC
A fix has been implemented and we are monitoring our error logs. The problem originated from a changed service on Atlassian Cloud side, where a security certificate was returned with a different mime-type since early morning on the 31th of January, causing our security validation to fail.
- resolved Jan 31, 2025, 07:53 PM UTC
This incident has been resolved.
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