YakChat incident

Messages not posting to Teams Bot

Resolved after 15 hours 37 minutes, on March 24, 2026.

resolved Mar 25, 2026, 10:01 AM UTC

Root cause was found within traces and logs to confirm degradation on Microsoft Teams API endpoints and was resolved without intervention from YakChat.

Started
Mar 24, 2026, 06:24 PM UTC
Resolved
Mar 25, 2026, 10:01 AM UTC
Duration
15h 37m
Detected by Pingoru
Mar 24, 2026, 06:24 PM UTC

Update timeline

  1. identified Mar 24, 2026, 06:24 PM UTC

    Messages stopped posting on the Microsoft Teams Channel by the Bot

  2. identified Mar 24, 2026, 07:45 PM UTC

    Issue replicated and investigation continuing

  3. resolved Mar 24, 2026, 08:28 PM UTC

    Microsoft Bot Framework (smba.trafficmanager.net) experienced a major outage/degradation. Issue resolved by Microsoft without YakChat intervention.

  4. monitoring Mar 24, 2026, 08:29 PM UTC

    Confirmation received that Bot framework appears to be working again and customers confirmed working as expected. Continue to monitor.

  5. resolved Mar 25, 2026, 10:01 AM UTC

    Root cause was found within traces and logs to confirm degradation on Microsoft Teams API endpoints and was resolved without intervention from YakChat.

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