Resolved after 2 hours 37 minutes, affecting Store, on July 14, 2026.
We have identified and resolved the source of the intermittent connectivity issues, which were isolated to a specific network zone. Our engineering team successfully migrated affected services to stable zones, and we have confirmed that service connectivity has been fully restored. We are continuing to monitor performance and are conducting a post-incident review to prevent recurrence.
Affected components
Update timeline
- investigating Jul 14, 2026, 06:18 PM UTC
We are currently investigating reports of intermittent latency affecting store.xsolla.com APIs, which may result in temporary connection delays for some users. Our engineering team is actively working to identify and resolve the root cause. We will provide further updates as we continue our investigation.
- monitoring Jul 14, 2026, 06:57 PM UTC
We have identified and resolved the source of the intermittent connectivity issues, which were isolated to a specific network zone. Our engineering team successfully migrated affected services to stable zones, and we have confirmed that service connectivity has been fully restored. We are continuing to monitor performance and are conducting a post-incident review to prevent recurrence.
- resolved Jul 14, 2026, 08:56 PM UTC
This incident has been resolved.
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