Resolved after 1 hour 54 minutes, affecting Pay Station and Tracking API and 1 more, on December 1, 2025.
At 6:15 PM PST on November 30, our monitoring systems detected abnormal traffic patterns that showed temporary network degradation and partial unavailability across our services. We traced the issue to a temporary network disruption affecting upstream internet service providers (external to our platform). The impact lasted approximately 14 minutes, with full service restored at 6:29 PM PST. All systems are operating normally since connectivity was reestablished. We sincerely apologize for the impact and truly appreciate your patience and understanding.
Affected components
Update timeline
- investigating Dec 01, 2025, 02:26 AM UTC
We are currently investigating this issue.
- investigating Dec 01, 2025, 02:27 AM UTC
We are continuing to investigate this issue.
- monitoring Dec 01, 2025, 02:35 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 01, 2025, 04:21 AM UTC
At 6:15 PM PST on November 30, our monitoring systems detected abnormal traffic patterns that showed temporary network degradation and partial unavailability across our services. We traced the issue to a temporary network disruption affecting upstream internet service providers (external to our platform). The impact lasted approximately 14 minutes, with full service restored at 6:29 PM PST. All systems are operating normally since connectivity was reestablished. We sincerely apologize for the impact and truly appreciate your patience and understanding.
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