Xsolla incident
Network timeouts due to issues on our backbone provider in the US west coast region
Resolved after 16 hours, on November 25, 2024.
On November 26, 2024, from 01:40:34 PST to 01:42:34 PST, and from 02:01:34 PST to 02:05:34 PST our users and partners may have experienced network timeouts due to issues with the network channels on our backbone provider in the US west coast region, which impacted connection to Xsolla services. This resulted in intermittent disruptions to service availability. We sincerely apologize for any inconvenience this may have caused.
Update timeline
- resolved Nov 26, 2024, 10:46 AM UTC
On November 26, 2024, from 01:40:34 PST to 01:42:34 PST, and from 02:01:34 PST to 02:05:34 PST our users and partners may have experienced network timeouts due to issues with the network channels on our backbone provider in the US west coast region, which impacted connection to Xsolla services. This resulted in intermittent disruptions to service availability. We sincerely apologize for any inconvenience this may have caused.
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