Resolved after 2 hours 42 minutes, affecting Store, on January 30, 2025.
We can confirm that the issue is fully resolved. We apologize for the impact and thank you for your patience.
Affected components
Update timeline
- identified Jan 30, 2025, 07:00 AM UTC
There is degradation in the store.xsolla.com high response time, and unavailability of some methods.
- monitoring Jan 30, 2025, 07:29 AM UTC
We have been working to resolve the issue and are currently monitoring the system's performance.
- monitoring Jan 30, 2025, 08:04 AM UTC
There are issues with processing and delivering orders
- monitoring Jan 30, 2025, 08:50 AM UTC
All the functionality is operational since 0:04 PST. We'll monitor the services for the next 30 minutes to ensure stability and will post another update.
- resolved Jan 30, 2025, 09:42 AM UTC
We can confirm that the issue is fully resolved. We apologize for the impact and thank you for your patience.
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