Xsolla incident

Network connectivity issues

Resolved after 23 minutes, affecting Pay Station and Store and 1 more, on March 3, 2025.

resolved Mar 03, 2025, 12:44 AM UTC

From 2025-03-02 16:02 PST to 2025-03-02 16:21 PST, users may have experienced increased latency, causing delays in application responses. Network latency has now returned to normal levels, and we are not observing any issues within our infrastructure. We requested information from our backbone providers regarding any potential external incidents.

Started
Mar 03, 2025, 12:21 AM UTC
Resolved
Mar 03, 2025, 12:44 AM UTC
Duration
23m
Detected by Pingoru
Mar 03, 2025, 12:21 AM UTC

Affected components

Pay StationStoreLoginXsolla.com

Update timeline

  1. investigating Mar 03, 2025, 12:21 AM UTC

    Increased latency and intermittent network disconnections observed in network traffic, causing delays in application responses. The network team is analyzing the issue.

  2. resolved Mar 03, 2025, 12:44 AM UTC

    From 2025-03-02 16:02 PST to 2025-03-02 16:21 PST, users may have experienced increased latency, causing delays in application responses. Network latency has now returned to normal levels, and we are not observing any issues within our infrastructure. We requested information from our backbone providers regarding any potential external incidents.

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