XOi incident

Vision Live Pro Service Disruption

Resolved after 2 hours 27 minutes, affecting Mobile, on July 15, 2026.

resolved Jul 15, 2026, 06:20 PM UTC

The issue impacting Vision Live Pro has been resolved, and the service is operating normally. We appreciate your patience while our team worked to restore functionality. If you continue to experience any issues, please contact our Support team.

Started
Jul 15, 2026, 03:52 PM UTC
Resolved
Jul 15, 2026, 06:20 PM UTC
Duration
2h 27m
Detected by Pingoru
Jul 15, 2026, 03:52 PM UTC

Affected components

Mobile

Update timeline

  1. investigating Jul 15, 2026, 03:52 PM UTC

    We are currently investigating an issue impacting Vision Live Pro. Some users may experience difficulty starting or joining live sessions. Our team is actively working to identify the cause and restore normal service as quickly as possible. We will provide updates as more information becomes available.

  2. resolved Jul 15, 2026, 06:20 PM UTC

    The issue impacting Vision Live Pro has been resolved, and the service is operating normally. We appreciate your patience while our team worked to restore functionality. If you continue to experience any issues, please contact our Support team.

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