Resolved after 4 hours 7 minutes, affecting Web and Mobile, on October 20, 2025.
We are seeing improvement with the issue. We will continue to monitor until fully resolved.
Affected components
WebMobile
Update timeline
- identified Oct 20, 2025, 06:58 PM UTC
We have identified a processing delay affecting actions on jobs due to an AWS outage. Mobile users are able to login and complete work. Dashboards may be affected as well. Once restored, data captured on the mobile app will process as expected.
- identified Oct 20, 2025, 07:30 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 20, 2025, 09:37 PM UTC
We are seeing improvement with the issue. We will continue to monitor until fully resolved.
- resolved Oct 20, 2025, 11:05 PM UTC
This incident has been resolved.
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Amazon Web Services