Xander incident
Prebid Services in Frankfurt data center is experiencing connectivity issues
Resolved after 6 hours 6 minutes, on May 12, 2026.
The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
Update timeline
- investigating May 12, 2026, 09:25 AM UTC
We are currently investigating the following issue:: Component(s): Bidding, Ad Serving Impact(s): Decrease in requests sent to Bidder customers Not Impacted: UI API Geolocation(s): Central Europe (FRA1) Status: We will provide an update as soon as more information is available. Thank you for your patience.
- monitoring May 12, 2026, 09:39 AM UTC
We have patched the issue and are monitoring our systems closely. We will provide an update as soon as the issue has been fully resolved.
- resolved May 12, 2026, 03:32 PM UTC
The incident has been fully resolved. We apologize for the inconvenience this issue may have caused, and thank you for your continued support.
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