WorkOS incident

Impersonation via Dashboard unavailable

Resolved after 1 hour 58 minutes, affecting Dashboard, on December 3, 2025.

monitoring Dec 03, 2025, 06:51 PM UTC

We have reverted a deployed change that affected the impersonation reason field, and service has been restored. We will monitor closely.

Started: Dec 03, 2025, 05:57 PM UTC
Resolved: Dec 03, 2025, 07:55 PM UTC
Duration: 1h 58m
Detected by Pingoru: Dec 03, 2025, 05:57 PM UTC

Affected components

Dashboard

Update timeline

identified Dec 03, 2025, 06:41 PM UTC

And issue in the dashboard has prevented users from using the impersonation feature. The issue has been identified, and a fix is being deployed
monitoring Dec 03, 2025, 06:51 PM UTC

We have reverted a deployed change that affected the impersonation reason field, and service has been restored. We will monitor closely.
resolved Dec 03, 2025, 07:55 PM UTC

A fix has been tested, deployed and verified.

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