Resolved after 45 minutes, affecting SSO and Directory Sync and 1 more, on January 27, 2026.
Error rates and latencies returned to normal at 11:02am PT, but we are continuing to monitor until the upstream provider resolves the incident on their side.
Affected components
SSODirectory SyncAuthKit
Update timeline
- investigating Jan 27, 2026, 06:57 PM UTC
We are seeing elevated error rates across our services. We will share an update as soon as possible.
- monitoring Jan 27, 2026, 07:11 PM UTC
Our upstream provider has identified the problem and working on a fix. We continue to monitor.
- monitoring Jan 27, 2026, 07:35 PM UTC
Error rates and latencies returned to normal at 11:02am PT, but we are continuing to monitor until the upstream provider resolves the incident on their side.
- resolved Jan 27, 2026, 07:42 PM UTC
This incident has been resolved.
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