Workiva incident

Chains Customer Experience degraded

Resolved after 6 hours 13 minutes, affecting Data Management Suite (Wdata, Chains, Data Prep), on May 27, 2026.

monitoring May 27, 2026, 09:18 PM UTC

A fix has been implemented and we are monitoring the results.

Started
May 27, 2026, 06:20 PM UTC
Resolved
May 28, 2026, 12:33 AM UTC
Duration
6h 13m
Detected by Pingoru
May 27, 2026, 06:20 PM UTC

Affected components

Data Management Suite (Wdata, Chains, Data Prep)

Update timeline

  1. investigating May 27, 2026, 06:20 PM UTC

    We are currently investigating reports that some users are experiencing issues with chain executions that utilize GroundRunners. We will provide an update as soon as possible. *This issue is impacting users on app.wdesk.

  2. identified May 27, 2026, 08:27 PM UTC

    We have identified the issue and are working to mitigate the problem and our teams continue to work towards resolution. We will provide another update as soon as possible.

  3. monitoring May 27, 2026, 09:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 28, 2026, 12:33 AM UTC

    This incident has been resolved.

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