Resolved after 55 minutes, affecting Access and Administration (Login, Home, Workspaces) and Access and Administration (Login, Home, Workspaces) and 1 more, on January 30, 2025.
Between 10:05 PM US Central on Jan 30th and 3:55 AM US Central today, Workiva observed single sign on failures for a portion of users on all production environments as a result of a change released to our production environments that impacted a portion of our single sign-on users. The configuration change was identified and disabled enabling impacted users to log in successfully. This issue has been resolved and all systems are operating normally.
Affected components
Update timeline
- investigating Jan 30, 2025, 09:12 AM UTC
We are currently investigating reports that some but not all users of single sign-on are experiencing difficulty logging into the platform. We are actively working on the issue and will provide an update as soon as possible.
- resolved Jan 30, 2025, 10:07 AM UTC
Between 10:05 PM US Central on Jan 30th and 3:55 AM US Central today, Workiva observed single sign on failures for a portion of users on all production environments as a result of a change released to our production environments that impacted a portion of our single sign-on users. The configuration change was identified and disabled enabling impacted users to log in successfully. This issue has been resolved and all systems are operating normally.
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