Resolved after 39 minutes, affecting Productivity (Documents, Spreadsheets, Charts, Presentations) and Import and Export and 1 more, on February 18, 2025.
Reports show that the incident regarding imports, exports and XBRL generations is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
Affected components
Update timeline
- investigating Feb 18, 2025, 06:11 PM UTC
We are currently investigating reports that US Production users are experiencing issues with imports and exports failing. Initial investigation indicates that the issue is affecting PDF and DOCX exports as well as XBRL generations. We will provide an update as soon as possible.
- identified Feb 18, 2025, 06:25 PM UTC
We have identified reports that US productions users are experiencing issues with imports and exports failing - affecting, PDF, DOCX and XBRL generations - and are working on the fix. We will provide an update as soon as possible.
- resolved Feb 18, 2025, 06:51 PM UTC
Reports show that the incident regarding imports, exports and XBRL generations is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
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