Workiva incident
Users unable to access the platform - apac.wdesk.com
Resolved after 16 hours 30 minutes, affecting Access and Administration (Login, Home, Workspaces) and Productivity (Documents, Spreadsheets, Charts, Presentations) and 1 more, on April 15, 2025.
Between 3:49pm to 5:09pm (SGT) Singapore Time on April 15th, we experienced users not being able to access apac.wdesk.com. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
Affected components
Update timeline
- investigating Apr 15, 2025, 08:35 AM UTC
We are currently investigating reports that users are unable to access apac.wdesk.com. We will provide an update as soon as possible.
- monitoring Apr 15, 2025, 09:38 AM UTC
Mitigating steps have been taken. Reports confirm users should no longer be experiencing issues. We will continue to monitor the situation closely and provide updates as soon as possible. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
- resolved Apr 16, 2025, 01:05 AM UTC
Between 3:49pm to 5:09pm (SGT) Singapore Time on April 15th, we experienced users not being able to access apac.wdesk.com. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
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