Resolved after 3 hours 12 minutes, affecting Access and Administration (Login, Home, Workspaces) and Productivity (Documents, Spreadsheets, Charts, Presentations) and 1 more, on August 21, 2025.
At approximately 1PM CDT on 8/21, we experienced intermittent slowness in the US Workiva Platform. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
Affected components
Update timeline
- investigating Aug 21, 2025, 06:52 PM UTC
We are currently investigating reports that some users of the US Workiva Platform may be experiencing intermittent slowness. The issue has been identified and we are working on a remediation. We will provide an update as soon as possible.
- monitoring Aug 21, 2025, 08:30 PM UTC
Our monitoring systems indicating recovery as of approximately 2:15PM CDT. As for the root cause, a networking vendor has acknowledged an incident and has made traffic routing adjustments to resolve the issue. We will continue to monitor the situation and provide an update if additional issues are observed within the Workiva platform. If you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
- resolved Aug 21, 2025, 10:05 PM UTC
At approximately 1PM CDT on 8/21, we experienced intermittent slowness in the US Workiva Platform. Reports show that the incident is now resolved. However, if you continue to experience any issues, submit a ticket to our Workiva Support Team, call 1-800-706-6526, or contact one of our international toll-free numbers.
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