WorkflowMax incident

Some WorkflowMax emails getting filtered into junk

Resolved after 67 days 13 hours, affecting Web Application, on November 27, 2024.

monitoring Dec 10, 2024, 09:46 PM UTC

We are continuing to monitor for any further issues.

Affected components

Web Application

monitoring Nov 27, 2024, 07:57 AM UTC

Users have reported an uptick in WorkflowMax emails getting filtered into their junk inbox. We are working with AWS to avoid this issue going forward, but users can add [email protected] to a safelist via their preferred email client and 'mark as not spam' to help prevent this issue from occurring in the future. More information: https://workflowmaxbybluerock.zendesk.com/hc/en-us/articles/40543574267033-How-to-prevent-your-emails-going-to-customers-spam-junk-folders
monitoring Dec 10, 2024, 09:46 PM UTC

We are continuing to monitor for any further issues.
resolved Feb 02, 2025, 09:48 PM UTC

This incident has been resolved.

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