Wix incident

RESOLVED: PayPal Payments Processing Issue

Major Vendor's status page →

Resolved after 1 hour 31 minutes, affecting Third-Party Payment Providers, on October 16, 2025.

postmortem Oct 16, 2025, 05:00 PM UTC

The Paypal Payments Processing Issue was caused by something on Paypal’s end. For more information, when it is availble, please check here: [https://www.paypal-status.com/history/production](https://www.paypal-status.com/history/production)

Started
Oct 16, 2025, 03:28 PM UTC
Resolved
Oct 16, 2025, 05:00 PM UTC
Duration
1h 31m
Detected by Pingoru
Oct 16, 2025, 03:28 PM UTC

Affected components

Third-Party Payment Providers

Update timeline

  1. investigating Oct 16, 2025, 03:29 PM UTC

    We are investigating this issue and Paypal has confirmed the issue is on their side

  2. identified Oct 16, 2025, 03:32 PM UTC

    We've identified issues with PayPal due to a technical issue on PayPal side. Please contact PayPal directly for additional assistance with the issue.

  3. identified Oct 16, 2025, 03:45 PM UTC

    We've identified issues with PayPal due to a technical issue on PayPal's side. Please contact PayPal directly for additional assistance with the issue.

  4. identified Oct 16, 2025, 04:00 PM UTC

    We've identified issues with PayPal due to a technical issue on PayPal's side. Please contact PayPal directly for additional assistance with the issue.

  5. identified Oct 16, 2025, 04:16 PM UTC

    We've identified issues with PayPal due to a technical issue on PayPal side. Please contact PayPal directly for additional assistance with the issue.

  6. identified Oct 16, 2025, 04:30 PM UTC

    We've identified issues with PayPal due to a technical issue on PayPal side. Please contact PayPal directly for additional assistance with the issue.

  7. monitoring Oct 16, 2025, 04:47 PM UTC

    The issue appears resolved. We are monitoring.

  8. monitoring Oct 16, 2025, 04:47 PM UTC

    We are continuing to monitor for any further issues.

  9. resolved Oct 16, 2025, 05:00 PM UTC

    This incident has been resolved.

  10. postmortem Oct 16, 2025, 05:00 PM UTC

    The Paypal Payments Processing Issue was caused by something on Paypal’s end. For more information, when it is availble, please check here: [https://www.paypal-status.com/history/production](https://www.paypal-status.com/history/production)

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