Wix incident

RESOLVED: Some users may experience delays when contacting Customer Care

Resolved after 4 hours 59 minutes, affecting Help Center, on November 20, 2025.

investigating Nov 20, 2025, 08:30 AM UTC

We are continuing to investigate this issue.

Started
Nov 20, 2025, 03:33 AM UTC
Resolved
Nov 20, 2025, 08:32 AM UTC
Duration
4h 59m
Detected by Pingoru
Nov 20, 2025, 03:33 AM UTC

Affected components

Help Center

Update timeline

  1. investigating Nov 20, 2025, 03:33 AM UTC

    We’re working on a solution, try again later.

  2. investigating Nov 20, 2025, 08:30 AM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 20, 2025, 08:32 AM UTC

    The incident has been resolved.

Your product runs on more than Wix

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →