RESOLVED: Some Users Unable to Access Live Sites in Brazil

Update timeline

1. identified Aug 14, 2025, 10:44 PM UTC

   We’re aware of an issue that appears to manifest on the routing path between a user's ISP and Wix for some users trying to access Wix sites from Brazil In case you encounter this issue, please contact your ISP directly in order for them to take measures on their side. We are monitoring their progress and will provide an update once we see the issue is resolved.

2. identified Aug 15, 2025, 12:07 AM UTC

   We’re aware of an issue that appears to manifest on the routing path between a user's ISP and Wix for some users trying to access Wix sites from Brazil In case you encounter this issue, please contact your ISP directly in order for them to take measures on their side. We are monitoring their progress and will provide an update once we see the issue is resolved.

3. identified Aug 15, 2025, 01:32 AM UTC

   We’re aware of an issue that appears to manifest on the routing path between a user's ISP and Wix for some users trying to access Wix sites from Brazil In case you encounter this issue, please contact your ISP directly in order for them to take measures on their side. We are monitoring their progress and will provide an update once we see the issue is resolved.

4. monitoring Aug 15, 2025, 02:36 AM UTC

   The routing path issue between a user’s ISP and Wix affecting site loading in Brazil appears to have resolved itself. Sites are now loading normally. We will continue monitoring for the next 15 minutes to ensure stability before closing the incident.

5. resolved Aug 15, 2025, 02:53 AM UTC

   The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally. No further action is required. We will continue monitoring to ensure stability.