Resolved after 27 minutes, affecting ✉️ Customer Support, on October 20, 2025.
We were experiencing an outage related to an external service provider from 07:09 UTC. As a result, customers in some countries had issues contacting our customer support team via phone and chat. The outage also affected our email response time. A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- monitoring Oct 20, 2025, 10:29 AM UTC
We were experiencing an outage related to an external service provider from 07:09 UTC. As a result, customers in some countries had issues contacting our customer support team via phone and chat. The outage also affected our email response time. A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2025, 10:57 AM UTC
This incident has been resolved.
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