WiscNet Outage History

Started Sep 07, 2026, 04:09 PM UTC· resolved Sep 09, 2026, 01:19 PM UTC

1. identified Sep 07, 2026, 04:09 PM UTC

   Hello, At 9:10am, the WiscNet NOC observed the handoff port for Rosholt School District go down. Please verify power to the equipment onsite and reach out to the WiscNet NOC if you have any questions.

2. resolved Sep 09, 2026, 01:19 PM UTC

   Hello, The WiscNet NOC has observed all alarms clear at 3:14pm on 9/7.

3. postmortem Sep 09, 2026, 01:20 PM UTC

   Date & Time of Incident:`9/7/26 9:10am ` Duration:` 6 hours, 4 minutes` Technician\(s\):` Payton` Review Date: 9/9/26 Brief Summary: The handoff port was down at Rosholt School District

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Started Sep 07, 2026, 12:06 PM UTC· resolved Sep 07, 2026, 01:42 PM UTC

1. identified Sep 07, 2026, 12:06 PM UTC

   Hello, At 7:03 AM we noticed r-shullsburgsd is down. At this time please verify power and equipment onsite and reach out to the GLS/TEACH NOC to investigate this outage. If you have any questions please reach out to us

2. identified Sep 07, 2026, 12:17 PM UTC

   Hello, GLS/TEACH has opened an investigation. We will provide further updates when we receive them.

3. resolved Sep 07, 2026, 01:42 PM UTC

   Hello, The WiscNet NOC has observed all alarms clear at 7:20am and have regained access to our device at Shullsburg School District.

4. postmortem Sep 07, 2026, 01:43 PM UTC

   Date & Time of Incident:` 9/7/26 7:03am ` Duration:` 17 minutes` Technician\(s\):` Payton` Review Date: 9/7/26 Brief Summary: The WiscNet NOC lost access to our device at Shullsburg School District.

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Started Sep 07, 2026, 04:31 AM UTC· resolved Sep 08, 2026, 04:20 PM UTC

1. identified Sep 07, 2026, 04:31 AM UTC

   Hello, Around 11:26PM we started seeing alerts indicating the router associated with the Southwestern Wisconsin School District as being unreachable. Thank you,

2. identified Sep 07, 2026, 04:31 AM UTC

   External A new ticket \(13765\) has been created by WiscNet. To add additional comments, reply to this email. This email is a service from WiscNet. Delivered by [Zendesk](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.zendesk.com%2Fsupport%2F%3Futm_campaign%3Dtext%26utm_content%3DWiscNet%26utm_medium%3Dpoweredbyzendesk%26utm_source%3Demail-notification&data=05%7C02%7Cnoc%40wiscnet.net%7Ce5cbc8a98a494fac60e108df0c98e3d0%7C69ed30a254ec47b68229ce1ac78f3014%7C0%7C0%7C639243522951945208%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=qvChoeaMGlesf2epriyzsf7%2BzcJpXoaKGoozKsUz2x4%3D&reserved=0) \[1PEWN5-LKW9P\]

3. identified Sep 07, 2026, 07:08 AM UTC

   Hello, Our provider has an investigation open at this time and looks to be reporting no seeming issues on their network and are currently pending Layer 1 onsite. Please verify power and equipment at the site and reach out to us if there is persisting issues so we can push further investigation with our provider.

4. investigating Sep 08, 2026, 01:48 PM UTC

   Hello, At 11:26PM 9/6/2026 the WiscNet NOC lost access to our device for the Southwestern Wisconsin School District. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 640. Thank you,

5. resolved Sep 08, 2026, 04:20 PM UTC

   The WiscNet NOC has observed alarms clear and traffic restore to our device at the Southwestern Wisconsin School District as of 9:09am CDT 9/8/2026.

6. postmortem Sep 08, 2026, 04:20 PM UTC

   Alarms cleared at 9:09AM CDT 9/8/2026.

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Started Sep 06, 2026, 11:52 PM UTC· resolved Sep 09, 2026, 02:01 PM UTC

1. identified Sep 06, 2026, 11:52 PM UTC

   Hello, As of 6:30PM we are seeing the router associated with the Marathon City School district as DOWN. Thank you,

2. identified Sep 06, 2026, 11:53 PM UTC

   External A new ticket \(13764\) has been created by WiscNet. To add additional comments, reply to this email. This email is a service from WiscNet. Delivered by [Zendesk](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.zendesk.com%2Fsupport%2F%3Futm_campaign%3Dtext%26utm_content%3DWiscNet%26utm_medium%3Dpoweredbyzendesk%26utm_source%3Demail-notification&data=05%7C02%7Cnoc%40wiscnet.net%7Ce06ca2f1a062456f268c08df0c71f900%7C69ed30a254ec47b68229ce1ac78f3014%7C0%7C0%7C639243355794453233%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=E7%2FyVWYfQozpwwZVY170nMd3SmGBHuk9F2xs2HRR9vI%3D&reserved=0) \[62VWKV-5EWLD\]

3. identified Sep 08, 2026, 01:33 PM UTC

   We are continuing to work on a fix for this issue.

4. identified Sep 08, 2026, 01:44 PM UTC

   Hello, As of 6:30PM 9/6/2026 WiscNet Noc lost access to the router associated with the Marathon City School district. At this time GLS continues to investigate this issue and have re-engaged the provider to analyze your service to determine the next steps. We will continue to provide updates as this issue is worked. if you have any questions, please reach out to GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this site is 933. Thank you,

5. resolved Sep 09, 2026, 02:01 PM UTC

   Hello, Services restored at 7:21PM CDT 9/8/2026. This incident has been resolved. Thank you,

6. postmortem Sep 09, 2026, 02:01 PM UTC

   Outage resolved and cleared at 7:21PM CDT 9/8/2026

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Started Sep 06, 2026, 02:41 PM UTC· resolved Sep 07, 2026, 01:35 PM UTC

1. identified Sep 06, 2026, 02:41 PM UTC

   Hello, The WiscNet NOC has lost access to our device for Mineral Point SD at 9:29 AM 9/6/26. Please let us know if there are any known network or power events impacting this service. We will continue to monitor and will send another update when alarms have cleared. If you have any additional questions, please contact WiscNet NOC at [email protected]__ or by phone at 608-442-6761. Thank you,

2. identified Sep 06, 2026, 02:41 PM UTC

   External A new ticket \(13763\) has been created by WiscNet. To add additional comments, reply to this email. This email is a service from WiscNet. Delivered by [Zendesk](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.zendesk.com%2Fsupport%2F%3Futm_campaign%3Dtext%26utm_content%3DWiscNet%26utm_medium%3Dpoweredbyzendesk%26utm_source%3Demail-notification&data=05%7C02%7Cnoc%40wiscnet.net%7C4edacc6bd1fc4d318d3208df0c24eaf9%7C69ed30a254ec47b68229ce1ac78f3014%7C0%7C0%7C639243024845431177%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=UoC2xzvKRHL%2BK20RxZMc9MI5Oyet7gGSigiieQu6Xok%3D&reserved=0) \[NN7KXV-DNR07\]

3. identified Sep 07, 2026, 01:30 PM UTC

   Hello, The WiscNet NOC has observed all alarms clear at 10:57am on 9/6/26.

4. resolved Sep 07, 2026, 01:35 PM UTC

   This incident has been resolved.

5. postmortem Sep 07, 2026, 01:35 PM UTC

   Date & Time of Incident:`9/6/26 9:29 am ` Duration:` 88 minutes` Technician\(s\):` Dante, Payton` Review Date: 9/7/26 Brief Summary: The WiscNet NOC lost access to our device at Mineral Point School District.

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Started Sep 05, 2026, 08:59 PM UTC· resolved Sep 05, 2026, 08:59 PM UTC

1. resolved Sep 05, 2026, 08:59 PM UTC

   Hello, The WiscNet NOC has lost access to our device for River Ridge School District at 1:15 PM 9/5/26. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1304. If you have any additional questions, please contact WiscNet NOC at [email protected] or by phone at 608-442-6761. Thank you, Hello, This has been restored. We observe reboot logs on our equipment on-site indicating a power issue. Feel free to reach out to the WiscNet NOC if any further assistance is needed. External A new ticket \(13760\) has been created by WiscNet. To add additional comments, reply to this email. This email is a service from WiscNet. Delivered by [Zendesk](https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.zendesk.com%2Fsupport%2F%3Futm_campaign%3Dtext%26utm_content%3DWiscNet%26utm_medium%3Dpoweredbyzendesk%26utm_source%3Demail-notification&data=05%7C02%7Cnoc%40wiscnet.net%7C10514cca404147a8d13008df0b7fcda1%7C69ed30a254ec47b68229ce1ac78f3014%7C0%7C0%7C639242315672306289%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=7qOWwh%2BUwAUpv5cDpTml45YyaJe8AWX0HQSyjn9TJL4%3D&reserved=0) \[NN73PM-52Y25\]

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Started Sep 04, 2026, 11:27 AM UTC· resolved Sep 04, 2026, 11:27 AM UTC

1. resolved Sep 04, 2026, 11:27 AM UTC

   Hello, At 12:18 AM CDT we noticed alarms indicating that r-tomorrowriversd is down. At this time please reach out to the TEACH/GLS NOC to investigate accordingly. We will provide further updates when we have further information. If you have any questions please reach out to us Hello, We are seeing services restored as of 1:32 AM. Please reach out to us if you have any questions.

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Started Sep 04, 2026, 05:33 AM UTC· resolved Sep 04, 2026, 06:16 AM UTC

1. investigating Sep 04, 2026, 05:33 AM UTC

   Hello, Starting at 12:01am CT 9/4 the WiscNet NOC observed a loss of connection to our devices at the below schools. Hello, Starting at 12:01am we observed multiple school districts go down. Below is the list of affected school districts. Bangor - 103 Cesa04 - 1823 Flambeau - 3208 Lac Courte Oreilles Ojibwe college - 638 Norwalk Ontario - 1260 Prescott - 3127 Shell Lake - 1517 West Salem - 1825 Winding Rivers Library - 3162 Wonewoc - 1892 Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.

2. investigating Sep 04, 2026, 05:44 AM UTC

   Kettle Moraine - 1694 Was a missed school district on this. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.

3. investigating Sep 04, 2026, 06:16 AM UTC

   As of 12:48am CT the WiscNet NOC observed connection restore to all of our devices. We will be closing this status page.

4. resolved Sep 04, 2026, 06:16 AM UTC

   This incident has been resolved.

5. postmortem Sep 04, 2026, 06:17 AM UTC

   Date & Time of Incident: 9/4 12:01am Duration: 47 Minutes Technician\(s\): Johnathon Laun Review Date: 9/4 Brief Summary: We seen multiple school districts go down Root Cause: We seen OSPF bounce between 12:01am and 12:48am but no port bouncing

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Started Sep 04, 2026, 02:04 AM UTC· resolved Sep 04, 2026, 02:27 AM UTC

1. investigating Sep 04, 2026, 02:04 AM UTC

   Hello, At 8:27 pm we observed an outage at Pittsville School District. We have observed power outages in the area. They have an ETR for power at 10 pm cst. Please reach out if you have any questions. Thanks,

2. investigating Sep 04, 2026, 02:27 AM UTC

   Hello, We are seeing the site back up. Please check your equipment and reach out if you have any questions. Thanks,

3. resolved Sep 04, 2026, 02:27 AM UTC

   This incident has been resolved.

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Started Sep 03, 2026, 08:03 PM UTC· resolved Sep 03, 2026, 08:03 PM UTC

1. resolved Sep 03, 2026, 08:03 PM UTC

   The WiscNet NOC has lost access to our device for Holy Hill Area School District at 8:15 AM CST. Please verify power to your site and the network equipment. We have are in the process of reaching out to the last mile provider on your behalf. If you have any questions, please reach out to the Wiscnet NOC. We were notified that the school district is experiencing a power outage due to weather. We expect the service to restore when power has bee restored. If you have any questions, please reach out to the Wiscnet NOC.

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Started Sep 03, 2026, 04:28 PM UTC· resolved Sep 03, 2026, 04:28 PM UTC

1. resolved Sep 03, 2026, 04:28 PM UTC

   The WiscNet NOC has lost access to our device for Paris J1 School District at 11:00 AM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0751. If you have any additional questions, please contact WiscNet NOC.

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Started Sep 02, 2026, 11:51 PM UTC· resolved Sep 03, 2026, 01:27 AM UTC

1. investigating Sep 02, 2026, 11:51 PM UTC

   The WiscNet NOC has lost access to our device for CESA 8 at 6:21PM CDT 9/2/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 535.

2. resolved Sep 03, 2026, 01:27 AM UTC

   We are observing CESA 8 restore at 7:34PM CDT 9/2/2026. Please reach out to the WiscNet NOC for any questions. Outage Duration: 73 minutes

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Started Sep 02, 2026, 11:49 PM UTC· resolved Sep 03, 2026, 01:21 AM UTC

1. investigating Sep 02, 2026, 11:49 PM UTC

   The WiscNet NOC has lost access to our device for Wabeno Area School District at 6:21PM CDT 9/2/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 1693.

2. resolved Sep 03, 2026, 01:21 AM UTC

   We are observing Wabeno Area School District to restore at 7:34PM CDT 9/2/2026. Please reach out to the WiscNet NOC for any questions. Outage Duration: 73 minutes

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Started Sep 02, 2026, 11:48 PM UTC· resolved Sep 03, 2026, 01:13 AM UTC

1. investigating Sep 02, 2026, 11:48 PM UTC

   The WiscNet NOC has lost access to our device for Gillett School District at 6:21PM CDT 9/2/2026. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 536.

2. resolved Sep 03, 2026, 01:13 AM UTC

   We are observing Gillett School District restore at 7:34PM CDT 9/2/2026. If you have any questions, please reach out to the WiscNet NOC. Outage Duration: 73 minutes

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Started Sep 02, 2026, 04:52 PM UTC· resolved Sep 02, 2026, 07:40 PM UTC

1. investigating Sep 02, 2026, 04:52 PM UTC

   The Wiscnet team has observed alarms indicating a loss of service for the following sites: St Croix Falls School District Mid-State Technical College Tomahawk School District River Valley School District Holmen School District Medford Area Public School District Shell Lake School District Thorp School District Owen-Withee School District Neilsville School District Waupaca County Northland College Osceola School District Stanley-Boyd Area School District School District of Ladysmith Rhinelander School District At this time, we have opened a ticket with the LMP and they are actively investigating the issue. There is no ETR at this time. If you have any questions, please reach out to the Wiscnet NOC.

2. identified Sep 02, 2026, 04:57 PM UTC

   Hello, Spectrum is now on-site, configuring a replacement device, and actively replacing it. There is no ETR at this time. If you have any questions, please reach out to the Wiscnet NOC.

3. identified Sep 02, 2026, 04:58 PM UTC

   Spectrum is now on-site in Eau Claire actively working to replace their failing NNI termination device.

4. resolved Sep 02, 2026, 07:40 PM UTC

   Hello, We see issues clear as of 09/02/2026 2:20 PM CDT. Please contact the WiscNet NOC if any issues observed or if you have questions.

5. postmortem Sep 02, 2026, 07:40 PM UTC

   Date & Time of Incident: 11:24 AM 9/2/2026 Duration: 176 Technician\(s\): Carter Jensen Review Date: 9/2/2026 Brief Summary: Alarms came in at 11:24 AM . Ticket was open with LMP. LMP replaced their device that terminates to all sites. Sites came back up at 2:20 PM. Root Cause: Provider device.

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Started Sep 02, 2026, 03:38 PM UTC· resolved Sep 02, 2026, 06:42 PM UTC

1. identified Sep 02, 2026, 03:38 PM UTC

   The WiscNet NOC has lost access to our device for Elkhart Lake-Glenbeulah School District at 10:30 AM CST. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is 0430.

2. resolved Sep 02, 2026, 06:42 PM UTC

   The Wiscnet NOC observed alarms clear at 10:42 AM CST. This issue is now resolved.

3. postmortem Sep 02, 2026, 06:45 PM UTC

   Date & Time of Incident: 10:30 AM CST 9/2/2026 Duration: 12 Technician\(s\): Fue Khang Review Date: 9/2/2026 Brief Summary: Alarms came in at 10:30 AM CST. Alarms cleared at 10:42 AM CST. Device showed the network port went down. Root Cause: Network port went down.

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Started Sep 02, 2026, 02:23 PM UTC· resolved Sep 02, 2026, 02:23 PM UTC

1. resolved Sep 02, 2026, 02:23 PM UTC

   Hello, The WiscNet NOC observed an outage for St. Mary Catholic Schools between 5:05 AM - 7:34 AM Central today. At this time, services have restored. Please let us know if you continue to experience issues on this service.

2. postmortem Sep 02, 2026, 02:24 PM UTC

   Date & Time of Incident: 9/2, 5:05 AM Central Duration: 149 Minutes Technician\(s\): Marcus Review Date: 9/2 Root Cause: power Brief Summary: The WiscNet NOC lost access to our onsite device at St. Mary Catholic Schools between 5:05 AM - 7:34 AM Central today. After our onsite device was power cycled, alarms cleared and services restored at 7:34 AM Central.

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Started Sep 02, 2026, 02:13 PM UTC· resolved Sep 02, 2026, 03:15 PM UTC

1. identified Sep 02, 2026, 02:13 PM UTC

   Hello, At 4:58am, the WiscNet NOC observed the handoff port 4 go physically down at Freedom School District. Please verify power and equipment onsite and reach out to the WiscNet NOC if you have any questions.

2. resolved Sep 02, 2026, 03:15 PM UTC

   Hello, At 9:18am, WiscNet NOC observed alarms clear.

3. postmortem Sep 02, 2026, 03:16 PM UTC

   Date & Time of Incident:` 9/2/26 4:58am ` Duration:` 4 hours, 20 minutes` Technician\(s\):`Payton ` Review Date: 9/2/26 Brief Summary: WiscNet NOC observed the handoff port physically down.

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Started Sep 02, 2026, 10:16 AM UTC· resolved Sep 02, 2026, 10:20 AM UTC

1. investigating Sep 02, 2026, 10:16 AM UTC

   Hello, Starting at 5:05 am we observed a loss of connection to our onsite equipment for your circuit. At this time we are requesting onsite power and equipment verification. Please reach out with any questions. Thank you,

2. resolved Sep 02, 2026, 10:20 AM UTC

   This incident has been resolved.

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Started Sep 02, 2026, 09:49 AM UTC· resolved Sep 02, 2026, 12:18 PM UTC

1. investigating Sep 02, 2026, 09:49 AM UTC

   Hello, At 4:20am CT the WiscNet NOC observed multiple school districts go down. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID are below. Adam Friendship - 5 Brillion - 206 Cambridge - 238 Cesa05 - 1356 Chilton - 265 Deerfield - 344 Dodgeville - 368 Elkhart - 430 Hustisford - 675 Lake Mills - 3027 Mishicot - 1132 Parkview - 1268 Reedsville - 1410 Sacred Hearts - 1617 Two Rivers -1674 Walworth - 1984 Waterloo - 1713 Westfield - 1830 River Valley -1567 Oregon - 2605 Lodi - 3200 If you have any additional questions, please contact WiscNet NOC.

2. resolved Sep 02, 2026, 12:18 PM UTC

   We are seeing services restored as of 6:18am.

3. postmortem Sep 02, 2026, 12:19 PM UTC

   Date & Time of Incident: 9/2/2026 4:20am Duration: 118 minutes Technician\(s\): Johnathon Laun Review Date: 9/2 Brief Summary: Multiple GLS sites went down at 4:20am Root Cause: Seems to be related to a provider outage on GLS’s end

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Started Sep 02, 2026, 05:16 AM UTC· resolved Sep 02, 2026, 06:19 AM UTC

1. investigating Sep 02, 2026, 05:16 AM UTC

   Hello, Starting at 12:01 am we observed a loss of connection to our onsite equipment. At this time we are requesting onsite power and equipment verification. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920, and use your site ID listed below. Frederic School District: 517 Webster School District: 1806 Saint Croix Central School District: 609 Please reach out with any questions. Thank you,

2. resolved Sep 02, 2026, 06:19 AM UTC

   Hello, At this time we are seeing all alarms cleared and services restored. Please reach out with any questions. Thank you,

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Started Sep 02, 2026, 04:30 AM UTC· resolved Sep 02, 2026, 01:51 PM UTC

1. investigating Sep 02, 2026, 04:30 AM UTC

   We've detected an outage on your service starting around 11:05PM. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920.

2. resolved Sep 02, 2026, 01:51 PM UTC

   Hello, All sites restored by 3:30 AM and we observe traffic drop facing the provider. At this time no action is needed and we will close out the status page. Kind regards, WISC NET

3. postmortem Sep 02, 2026, 01:51 PM UTC

   GLS Network Outage

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Started Sep 01, 2026, 05:49 PM UTC· resolved Sep 01, 2026, 06:08 PM UTC

1. identified Sep 01, 2026, 05:49 PM UTC

   Hello, The WiscNet NOC has lost access to our device for 9/1/2026 12:43:41 PM. Please verify power to your site and the network equipment. If you are not aware of any internal work occurring and believe this is a network event, please contact GLS Tech Support for 24x7/outages/incidents at 866-558-1920. The TEACH ID for this circuit is **1397** If you have any additional questions, please contact WiscNet NOC at [email protected]__ or by phone at 608-442-6761. Thank you, WiscNet

2. resolved Sep 01, 2026, 06:08 PM UTC

   Hello, We observed the onsite device restore and indication in logs that the port went down.

3. postmortem Sep 01, 2026, 06:09 PM UTC

   The site restored and we observed logs indicated the port facing GLS went down and restored.

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Started Sep 01, 2026, 04:17 PM UTC· resolved Sep 01, 2026, 08:16 PM UTC

1. investigating Sep 01, 2026, 04:17 PM UTC

   The Wiscnet team has observed alarms indicating a loss of service for the following sites: St Croix Falls School District Mid-State Technical College Tomahawk School District River Valley School District Holmen School District Medford Area Public School District Shell Lake School District Thorp School District Owen-Withee School District Neilsville School District Waupaca County Northland College Osceola School District Stanley-Boyd Area School District School District of Ladysmith Rhinelander School District Please verify power to your site and the network equipment. We have engaged the last mile provider and are in the process of opening tickets with them. If you have any questions, please reach out the to Wiscnet NOC.

2. investigating Sep 01, 2026, 05:41 PM UTC

   At this time, we have opened a ticket with the LMP and they are actively investigating the issue. There is no ETR at this time. If you have any questions, please reach out to the Wiscnet NOC.

3. resolved Sep 01, 2026, 08:16 PM UTC

   Hello, this outage was resolved around 1 PM today. If you are still experiencing issues, please contact the Wiscnet NOC.

4. postmortem Sep 01, 2026, 08:51 PM UTC

   Date & Time of Incident: 10:44AM 9/1/2026 Duration: 122 Technician\(s\): Fue Khang Review Date: 9/1/2026 Brief Summary: Alarms came in at 10:44 AM . Ticket was open with LMP. LMP reset their device that terminates to all sites. Sites came back up at 12:46 PM. Root Cause: Provider device.

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Started Sep 01, 2026, 01:57 AM UTC· resolved Sep 23, 2026, 05:02 PM UTC

1. investigating Sep 01, 2026, 01:57 AM UTC

   Hello, At 7:14 we saw a traffic alarms for Ashwaubenon SD. Can you confirm that the equipment is working properly on site? Please reach out with any questions. Thanks,

2. monitoring Sep 02, 2026, 02:02 PM UTC

   Hello, We have been notified that these circuit were intentionally taken down. We will monitor for restoral.

3. monitoring Sep 09, 2026, 04:19 PM UTC

   Hello, We are still seeing circuit 401154 as down. Please let us know how long you anticipate this circuit to remain down.

4. monitoring Sep 23, 2026, 05:02 PM UTC

   WISCNET has been informed this connection was intentionally taken down. We are closing this case and monitoring for restoration. Feel free to provide an estimated time of restoration, if desired and reach out if you have any questions or concerns. Thank you.

5. resolved Sep 23, 2026, 05:02 PM UTC

   This incident has been resolved.

6. postmortem Sep 23, 2026, 05:04 PM UTC

   Date & Time of Incident: 8/31 19:14 Duration: N/A Technician\(s\): Ben, Jim, Jake Review Date: 9/23 Brief Summary: On 8/31, alarms for this circuit were observed. WISCNET was informed this was due to known work, and intentionally taken down. This case has been closed, however WISCNET will continue monitoring for restoration. Root Cause: Known site maintenance

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