Wirex incident
Cloud provider major incident: Local card top ups disabled, SMS confirmations blocked
Resolved after 1 day, affecting SMS Confirmation and Local card top-up, on October 20, 2025.
We've enabled all affected services. The system is stable. Thanks for the patience shown.
Affected components
Update timeline
- identified Oct 20, 2025, 09:50 AM UTC
Region: All Description: Some of our functionalities may be disrupted by current global outage on AWS cloud provider. To minimize bad user experience we have disabled local card top ups. 3DS transaction confirmations via SMS are also blocked so the workaround is to use biometric. We are waiting for the updates from 3rd party provider.
- identified Oct 20, 2025, 07:03 PM UTC
We confirm SMS confirmation is on stable behaviour. Other affected services are still in our focus.
- resolved Oct 21, 2025, 10:27 AM UTC
We've enabled all affected services. The system is stable. Thanks for the patience shown.
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