Resolved after 12 hours 54 minutes, affecting Crypto transfers and Fiat transfers, on May 25, 2025.
3rd party sideis aware of the issue and working on fixing it at the moment. We apologize for any inconvenience and will provide you with an update at the soonest possibility.
Affected components
Update timeline
- identified May 25, 2025, 11:43 AM UTC
Region: EEA, UK, RoW Description: We have identified the processing delay for FIAT and Crypto transfers due to ongoing incident on 3rd party side. Once the issue is resolved, all affected transactions will be finalized.
- identified May 25, 2025, 11:49 AM UTC
3rd party sideis aware of the issue and working on fixing it at the moment. We apologize for any inconvenience and will provide you with an update at the soonest possibility.
- resolved May 26, 2025, 12:38 AM UTC
This incident has been resolved.
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