Resolved after 22 hours 9 minutes, affecting Job Submission and Demo and 1 more, on February 16, 2020.
We are continuing to work on a fix for this issue.
Affected components
Update timeline
- investigating Feb 16, 2020, 05:50 PM UTC
We're currently experiencing high packet loss, we're investigating. Users will see reduced performance during this incident.
- investigating Feb 16, 2020, 05:51 PM UTC
Proxy servers are unaffected, but account management functions may be slower.
- monitoring Feb 16, 2020, 06:10 PM UTC
We've implemented a fix and are monitoring the situation.
- identified Feb 16, 2020, 08:19 PM UTC
We're experiencing connectivity loss with our website. We're working with our host to deploy a fix. Proxy servers remain unaffected though users are not able to make changes to their account at this time.
- identified Feb 16, 2020, 10:45 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 17, 2020, 02:15 AM UTC
We are continuing to work on a fix for this issue.
- resolved Feb 26, 2020, 04:00 PM UTC
This incident has been resolved.
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