When I Work incident

SMS notification services are currently degraded or unavailable for some users

Resolved after 4 hours 1 minute, affecting Web App, on April 18, 2025.

resolved Apr 18, 2025, 08:58 PM UTC

We have confirmed the issue is no longer present; the sending of SMS notifications, Teamtxt, and verification codes is operational.

Started: Apr 18, 2025, 04:56 PM UTC
Resolved: Apr 18, 2025, 08:58 PM UTC
Duration: 4h 1m
Detected by Pingoru: Apr 18, 2025, 04:56 PM UTC

Affected components

Web App

Update timeline

identified Apr 18, 2025, 04:56 PM UTC

We have identified an issue that is preventing SMS Teamtxt, notifications, and verification codes from being sent to some users.
monitoring Apr 18, 2025, 08:11 PM UTC

We have implemented a fix to address the SMS issue, and are monitoring the results to ensure SMS notifications, Teamtxt, and verification codes are being sent.
resolved Apr 18, 2025, 08:58 PM UTC

We have confirmed the issue is no longer present; the sending of SMS notifications, Teamtxt, and verification codes is operational.

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