When I Work incident

Partial Web Outage

Resolved after 2 hours 30 minutes, affecting Web App, on May 13, 2025.

monitoring May 13, 2025, 09:30 PM UTC

A fix has been implemented, and we are monitoring the results.

Started
May 13, 2025, 07:27 PM UTC
Resolved
May 13, 2025, 09:58 PM UTC
Duration
2h 30m
Detected by Pingoru
May 13, 2025, 07:27 PM UTC

Affected components

Web App

Update timeline

  1. investigating May 13, 2025, 07:27 PM UTC

    We are seeing service level degradation for users using Safari. This is actively being worked on, and we will update you here when we have more information.

  2. identified May 13, 2025, 08:20 PM UTC

    We have identified the issue causing service level degradation for Safari users, and are working on determining a fix. We will update you here once more information is available.

  3. monitoring May 13, 2025, 09:30 PM UTC

    A fix has been implemented, and we are monitoring the results.

  4. resolved May 13, 2025, 09:58 PM UTC

    The incident has been resolved. Thank you for your patience.

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