Whatnot incident

[Identified] Partial outage for generating Canada Post shipping labels

Resolved after 2 hours 59 minutes, affecting Ship, on January 11, 2026.

identified Jan 11, 2026, 05:30 PM UTC

Some users are experiencing issues with generating Canada Post shipping labels. We have escalated the issue to our third-party vendor and are awaiting a response.

Started: Jan 11, 2026, 05:30 PM UTC
Resolved: Jan 11, 2026, 08:29 PM UTC
Duration: 2h 59m
Detected by Pingoru: Jan 11, 2026, 05:30 PM UTC

Affected components

Ship

Update timeline

identified Jan 11, 2026, 05:30 PM UTC

Some users are experiencing issues with generating Canada Post shipping labels. We have escalated the issue to our third-party vendor and are awaiting a response.
resolved Jan 11, 2026, 08:29 PM UTC

This incident has been resolved.

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