WeTransfer incident

Temporary Slowness in the EU region

Resolved after 48 minutes, affecting Website and Downloads and 1 more, on November 20, 2024.

resolved Nov 20, 2024, 11:44 AM UTC

We’re happy to share that the earlier performance issues with uploads and downloads have been successfully mitigated. Everything should now be running smoothly, and users can expect normal functionality again. Thank you for your patience while we worked to resolve this issue—we truly appreciate your understanding. If you encounter any lingering issues, please don’t hesitate to reach out to our support team.

Started
Nov 20, 2024, 10:56 AM UTC
Resolved
Nov 20, 2024, 11:44 AM UTC
Duration
48m
Detected by Pingoru
Nov 20, 2024, 10:56 AM UTC

Affected components

WebsiteDownloadsUploadsTransfer Mobile

Update timeline

  1. identified Nov 20, 2024, 10:56 AM UTC

    We’re currently experiencing reduced performance with uploads and downloads. Our team is aware of the issue and is actively working to resolve it. Thank you for your patience!

  2. monitoring Nov 20, 2024, 11:34 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 20, 2024, 11:44 AM UTC

    We’re happy to share that the earlier performance issues with uploads and downloads have been successfully mitigated. Everything should now be running smoothly, and users can expect normal functionality again. Thank you for your patience while we worked to resolve this issue—we truly appreciate your understanding. If you encounter any lingering issues, please don’t hesitate to reach out to our support team.

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