WeTransfer incident

Email provider outage

Resolved after 3 hours 18 minutes, affecting Email, on April 23, 2025.

identified Apr 23, 2025, 09:46 PM UTC

We are currently unable to send transactional and notification emails due to an ongoing outage at our email service provider. Our team is monitoring the situation and will post updates here as they become available. As a temporary measure, we recommend: - Signing up with Google, which doesn't rely on the email-verification steps. - Using link transfers instead of email transfers whenever possible. These options will let you continue using our service while the email-delivery issue is being resolved.

Started
Apr 23, 2025, 09:46 PM UTC
Resolved
Apr 24, 2025, 01:04 AM UTC
Duration
3h 18m
Detected by Pingoru
Apr 23, 2025, 09:46 PM UTC

Affected components

Email

Update timeline

  1. identified Apr 23, 2025, 09:46 PM UTC

    We are currently unable to send transactional and notification emails due to an ongoing outage at our email service provider. Our team is monitoring the situation and will post updates here as they become available. As a temporary measure, we recommend: - Signing up with Google, which doesn't rely on the email-verification steps. - Using link transfers instead of email transfers whenever possible. These options will let you continue using our service while the email-delivery issue is being resolved.

  2. resolved Apr 24, 2025, 01:04 AM UTC

    This incident has been resolved.

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