Resolved after 21 hours 49 minutes, affecting Care and Designer and 1 more, on October 20, 2025.
Amazon Web Services (AWS) has resolved the earlier outage that affected multiple services, primarily in the US-EAST-1 region. All systems are now operating as usual. Our team continues to monitor performance closely, but no further impact is expected. You can view the current AWS status here: https://health.aws.amazon.com/health/status
Affected components
Update timeline
- monitoring Oct 20, 2025, 09:58 AM UTC
Amazon Web Services (AWS) experienced a major outage affecting multiple services, primarily in the US-EAST-1 region, with global impact. This caused issues with logging in to Welkin and also temporarily prevented us from updating our own status page, as related Atlassian services were affected. AWS is now reporting signs of recovery, and it is once again possible to log in to Welkin. Some users may still experience intermittent slowness or connection issues while AWS services continue to stabilize. Our team will keep monitoring the situation until full recovery is confirmed and will post another update once all systems are fully operational. View AWS Status Dashboard: https://health.aws.amazon.com/health/status
- resolved Oct 21, 2025, 07:47 AM UTC
Amazon Web Services (AWS) has resolved the earlier outage that affected multiple services, primarily in the US-EAST-1 region. All systems are now operating as usual. Our team continues to monitor performance closely, but no further impact is expected. You can view the current AWS status here: https://health.aws.amazon.com/health/status
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Amazon Web Services