Resolved after 11 minutes, affecting Care and Designer and 1 more, on February 11, 2026.
Dear Welkin Customers, The earlier infrastructure incident impacting login access across Care, Admin, and Designer environments has now been resolved. You should now be able to access Welkin normally. Please check your access and let us know if you continue to experience any issues or notice anything unusual. Thank you for your patience and understanding. Welkin Support Team
Affected components
Update timeline
- identified Feb 11, 2026, 12:35 PM UTC
Dear Welkin Customers, We are currently experiencing an infrastructure incident that is impacting login access across Care, Admin, and Designer environments. Our engineering team has identified the issue and is actively working to restore full functionality as quickly as possible. We understand how disruptive this may be and sincerely apologize for the inconvenience. We will provide another update shortly once the issue is resolved or if additional information becomes available. Thank you for your patience and understanding. Welkin Support Team
- resolved Feb 11, 2026, 12:46 PM UTC
Dear Welkin Customers, The earlier infrastructure incident impacting login access across Care, Admin, and Designer environments has now been resolved. You should now be able to access Welkin normally. Please check your access and let us know if you continue to experience any issues or notice anything unusual. Thank you for your patience and understanding. Welkin Support Team
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