Resolved after 1 hour 11 minutes, affecting API and Frontend and 1 more, on January 21, 2025.
API and backend systems restored, investigating root cause and implications.
Affected components
Update timeline
- investigating Jan 21, 2025, 12:44 PM UTC
At noon today we became aware that our backend system + API wasn't responding and hasn't been responding between 13:19:28 to 13:26:28 GMT+1. Within five minutes both were fully restored and working as expected again, but we are investigating what the root cause has been and if there are any implications to consider. We recommend to check your printing clients to verify they are still connected and apologize for any inconvenience this may have caused!
- monitoring Jan 21, 2025, 12:46 PM UTC
API and backend systems restored, investigating root cause and implications.
- resolved Jan 21, 2025, 01:44 PM UTC
This incident has been resolved.
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