Webroot incident

Core EDR/MDR experienced service degradation

Resolved after 2 days 11 hours, affecting Core EDR/MDR, on August 22, 2026.

resolved Aug 24, 2026, 01:18 PM UTC

Core EDR/MDR in the US region experienced service degradation. The issue has been resolved. We appreciate your patience.

Started
Aug 22, 2026, 01:41 AM UTC
Resolved
Aug 24, 2026, 01:18 PM UTC
Duration
2d 11h
Detected by Pingoru
Aug 22, 2026, 01:41 AM UTC

Affected components

Core EDR/MDR

Update timeline

  1. investigating Aug 22, 2026, 01:41 AM UTC

    Core EDR/MDR in the US region is currently experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

  2. investigating Aug 22, 2026, 02:41 AM UTC

    Core EDR/MDR in the US region is currently experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

  3. investigating Aug 22, 2026, 03:41 AM UTC

    Core EDR/MDR in the US region is currently experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience.

  4. investigating Aug 22, 2026, 04:41 AM UTC

    Core EDR/MDR in the US region is currently experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be sent every 2 hours or if there are significant updates, whichever comes first.

  5. investigating Aug 22, 2026, 06:41 AM UTC

    Core EDR/MDR in the US region is currently experiencing service degradation. Teams are currently assembled and working to resolve the issue. We appreciate your patience. Updates for this issue will be posted as soon as there are significant updates.

  6. resolved Aug 24, 2026, 01:18 PM UTC

    Core EDR/MDR in the US region experienced service degradation. The issue has been resolved. We appreciate your patience.

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